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Watch
Swappable Straps
Accessories
SIM
Support
Shop
Why Kids Tech
Warranty
FAQ's
Contact
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Shop
Why Kids Tech
Warranty
FAQ's
Contact
Log in
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Watch
Swappable Straps
Accessories
SIM
Support
Frequently Asked Questions
Kids Tech Watch
Lines Across the Screen
Your watch may experience lines across the watch's screen if it has suffered some accidental damage.
Please contact our support team and we will be delighted to help you resolve this issue.
General
Cancel your Sim Plan
Kids Tech sim plans don't tie you into a contract, and can be cancelled at any stage.
We can also offer a payment holiday on your sim plan for up to 6 months - after this time, you are free to re-activate or cancel your sim plan.
Access the SIM Cancel page:
click here
.
Does The Kids Tech Smartphone Watch Have An Alarm If My Child Removes The Watch From Their Wrist?
No. Your Kids Tech Smartphone Watch don’t have an alarm to alert you if the watch is removed from your kid’s wrist. We love this idea, and have added it to our list of product upgrades. Subscribe to our Mailing List for exciting new Product Updates.
How Can I Change The Time Zone Of My Kids Tech Co Smartphone Watch?
Normally the time zone of your watch adjusts itself automatically when connecting to the network you will be using the watch with.
Even when travelling abroad, once you turn the watch on, the time zone will be automatically updated, but you can also adjust the time zone manually by clicking into the watch’s screen and swiping to the last menu option on the left side, until you reach "Settings".
Once you click on this option, you will see a Time Zone option over there and of your You can easily change the Time Zone.
Can I Change The Ringtone of the Kids Tech Smartphone Watch?
No. You can’t change the ring tone of your Kids Tech Smartphone Watch. The ring tone is a standard one.
Can I Change The Strap of the Kids Tech Smartphone Watch?
Yes, you can change the strap of your Kids Tech Smartphone Watch, which can be easily replaced by any other strap of your choice.
What size is the Kids Tech watch strap?
The watch strap, from furthest hole to clasp is 24.5cm. The shortest hole to clasp is 12cm, with the gap between holes every 0.4cm.
Is the Kids Tech phone watch waterproof?
Yes! The Kids Tech phone watch is rated to IP67 which means it can be immersed in water up to a metre of water for up to 30 minutes.
Is The Material Used In The Kids Tech Smartphone Watch Safe?
The Kids Tech smartphone watch is made from non-toxic silicone, which is harmless to the child.
All aspects of the Kids Tech smartphone watch complies with ACMA, CE, FCC and RoHS standards.
The battery is safer than a standard Lithium battery, as it is a Gel Polymer Lithium-Ion battery, which prevents internal combustion.
Battery - Charging
How long is the standby time for the Kids Tech phone watch?
This depends on how many calls the Kids Tech makes or receives, however standby time is around 2 days. If using a sim card, you will mostly likely be recharging the watch at the end of every day.
How do I charge the Kids Tech phone watch?
We supply a USB cable charger. You can plug it in to an adaptor, like a mobile phone charger socket, enabling you to charge from a power point or by USB connection to a computer.
Overheating
If your Kids Tech has been in any water up to 1 metre depth and for under 30 minutes, please allow your Kids Tech to fully dry before putting it on charge.
If your Kids Tech has been out in the sun, please allow your Kids Tech to fully cool down by placing your Kids Tech in a dry, cool and shaded area.
Faulty Cable
If your Kids Tech is not charging with the charger cable, your charger cable may be faulty. You can purchase a new charger cable at
kidstechco.com/shop
and see if a new cable charges your Kids Tech.
If any of the four points on your charger cable are pushed in, then your charger cable is faulty. You can purchase a new charger cable at
kidstechco.com/shop
and this will fix your charging issues with your current charger cable.
Faulty USB port
Ensure you are charging your Kids Tech via a plug socket in a wall and not through a laptop/computer.
Use a different USB port to plug your charger cable into to see if the original USB port you were using is faulty.
No power after fully charging
Ensure you charge your Kids Tech for 10 hours+, overnight.
Whist charging your Kids Tech, do you see the battery symbol on your Kids Tech screen to show it is charging? If not follow steps for 'No response when charging'.
No Response When Charging
- Ensure your charger cable does not look faulty in any way. - Ensure none of the four charging points on the charger cable are pushed in or look damaged. - Ensure the adapter your charger cable is plugged into is pushed firmly into the socket and the socket is switched on.
Test the plug socket is not faulty by inserting another USB cable (i.e. your personal mobile phone charging cable) and charging your personal mobile phone.
Ensure you are charging your Kids Tech via a plug socket in a wall and not through a laptop/computer.
Ensure that the four gold points of the charger cable are firmly attached to the back of the Kids Tech face via the magnetic charging points.
Sim Card & Network Activation
Does the watch need an SMS allowance?
No! SMS is not required for the phone watch, since all text and video messages are sent using your data allowance.
Are the SIM cards you provide fixed on a contract?
No! The SIM cards built into the watch are pre-paid, and roll month to month. We supply full instructions on how to do so in the package with your Kids Tech phone watch.
Can I change the Kids Tech Sim Card?
We are able to offer our Kids Tech watch at low prices because we receive telecom revenue from the sim plans you sign up to. Because of this, you are unable to change the Sim Card built into the Kids Tech watch.
No 'H', 'H+' symbol or 3G, 4G Symbol next to the signal bars
Ensure you have purchased a sim plan via
activation plan
.
Ensure the area your Kids Tech is in has strong 4G coverage. You can do this by checking your address via the 4G coverage checker with the service provider.
Disconnect your Kids Tech from WI-FI.
If no 'H'/'H+'/3G/4G symbol appears next to the signal bars, you can check your Kids Tech at a different location with stronger 4G coverage to see if the symbol appears.
If no symbol appears next to the signal bars of your Kids Tech and you are unable to make calls and send messages from your Kids Tech, please email us.
Check Device Status
Ensure you have purchased a sim plan
Ensure the area your Kids Tech is in has strong 4G coverage.
Disconnect your Kids Tech from WI-FI.
'Failed to connect to a network' Error
On the Failed to Connect menu, click "Wifi and More"
Scroll down to Wifi, and connect the watch using your home WI-FI network.
When connected, press the watch back button to return to the main Settings Menu.
Scroll down and click on "Check for Updates", and install any software updates available.
Restart your Kids Tech Watch.
'Searching for network' Error
Ensure you have purchased a sim plan
Ensure your Kids Tech has sufficient data remaining on your allowance. Please email us and quote your Kids Tech mobile number so we can confirm your data usage.
Ensure the area your Kids Tech is in has strong 4G coverage. You can do this by checking your address via the 4G coverage checker with the service provider.
Disconnect your Kids Tech from WI-FI.
Go into your Kids Tech and into: Settings, press to turn off your Kids Tech and select the restart option. (Another way to reboot the watch).
Does the Kids Tech phone watch need a SIM card?
The Kids Tech watch has a built in sim card, all you need to do is activate it and choose one of our pre-pay packages from our website.
Choosing a selection results in a full page refresh.
